Legal information

General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all orders placed by consumers and businesses through the website (loaru.com) with Alexander Grimm, LOARU (hereinafter “LOARU”).

2. Contracting party, conclusion of contract

The purchase contract is concluded with Alexander Grimm, Langgasse 83, 55234 Albig, Germany. The presentation of products on the website does not constitute a legally binding offer, but a non-binding invitation to the customer to submit an offer. Pre-sales of the first batch are planned through the Kickstarter crowdfunding platform; in that case, Kickstarter’s own terms of use and payment processing also apply, as referenced in the relevant place.

3. Prices and shipping costs

The stated prices are final prices and include statutory VAT. Any additional delivery and shipping costs are shown separately on the relevant product page or during the ordering process. The current price for the Founding Batch of the first batch is €39.90 per 300 g. Shipping-cost tiers and delivery countries have not yet been finalised and will be added here before sales begin.

4. Delivery

The specific delivery time has not yet been finalised, as CORE is in the preparation and production phase. It will be added to the website in good time before sales begin, or will follow the delivery date communicated as part of a pre-order or Kickstarter campaign. For pre-orders in the first batch, LOARU will separately and clearly indicate an anticipated, non-binding delivery date.

5. Payment

Payment is made using the payment methods stated during the ordering process. The specific payment providers have not yet been finalised and will be added here before sales begin; as part of a Kickstarter campaign, payment processing takes place through payment services provided by Kickstarter.

6. Right of withdrawal for consumers

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Alexander Grimm, Langgasse 83, 55234 Albig, Germany, email: hello@loaru.com) of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send notice of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.

Note on perishable goods: As products offered by LOARU may be food that spoils quickly or whose expiry date is quickly reached, the right of withdrawal may be excluded in individual cases pursuant to § 312g (2) no. 2 of the German Civil Code (BGB). Whether this applies to a specific product is stated separately on the relevant product page.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To: Alexander Grimm, Langgasse 83, 55234 Albig, Germany, email: hello@loaru.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notification is made on paper):
Date:

(*) Delete as applicable.

7. Retention of title

The delivered goods remain the property of LOARU until paid for in full.

8. Warranty

Statutory warranty rights apply. For food products, compliance with the stated best-before date is indicated.

9. Liability

LOARU has unlimited liability for intent and gross negligence, as well as under the provisions of the German Product Liability Act (Produkthaftungsgesetz). In cases of ordinary negligence, LOARU is liable only for breach of an essential contractual obligation, limited to foreseeable damage typical for the contract.

10. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), available at ec.europa.eu/consumers/odr. LOARU is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.

11. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the country in which the consumer has their habitual residence remain unaffected.